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Search Windows to find the current version of a driver or application software. Find driver version number : In Windows, search for and open Device Manager.
Double-click the name of the component, and then click the Driver tab in the properties window. The Driver Version displayed in the Driver tab may be presented differently by the manufacturer of the device. For example, the driver version shown in the Driver tab in the graphic is In the list that displays, click the name of the app to view the software version number.
If the app does not list the version number, click Advanced options to find and view the software version number. If the app is not available on your computer, download the latest version from the HP Hardware Diagnostics. The app opens to the main menu. The chipset can drive many of the onboard components such as network, sound, and video. If the driver is not available from HP, you can find the name and manufacturer of the chipset on the product specifications for your computer model.
For a list of websites, see Getting updates from the maker of the software or hardware. If you have an HP printer, scanner, or camera, HP posts software and drivers on the support site for each product. These software and drivers are not included on the computer support pages.
That is, you cannot find a printer driver from the software and driver download page for your HP computer. If a Let's identify your product to get started page displays, select your product type. Type the model name of your HP printer, scanner, or camera, and then click Submit. If your computer is experiencing a problem, a driver update might be available to fix the problem. However, installing software or driver updates does not solve all problems.
Instead, try searching the HP Customer Support website for the computer problem or error message. Updating the driver might resolve these common types of drivers and associated problems:. Audio : Loss of sound, 'audio device not found' errors, and quality problems such as popping noises. BIOS : Problems with sleep, suspend, hibernate, startup, shutdown, or meeting the minimum requirements for an operating system upgrade. Avoid BIOS updates unless you know it addresses the problem. Keyboard : Extra buttons and special keys stop working.
Video : Unsupported display resolutions, movie playback performance, and problems that occur in 3D games. If an updated driver does not fix your computer problem, then try searching the HP Customer Support website or the Internet for a troubleshooting solution not a driver. Next, see Find driver updates on the HP website for detailed instructions. Then, move the external media to the other computer and install the driver. They do not require updates. You cannot upgrade a USB port using a driver upgrade.
The port hardware must be capable of supporting the 2. However, if the computer displays messages about connecting a USB 2. Use Device Manager to get any available updates. Connect the computer to the Internet if it is not already connected.
If Other devices is not listed, Windows was able to identify and set up all plug and play hardware on the computer. In Device Manager , expand Other devices. If there are any references to USB, such as USB Host Controller , right-click the name, select Update driver , and then follow the on-screen instructions to download and install any available updates.
Right-click the name of one of the Universal Host Controllers and select Update driver. If any downloads installed, test the USB device to see if the message continues to display.
You cannot upgrade from a bit version of Windows to a bit version of Windows. Similarly, you can only upgrade a bit version of Windows to a bit version of Windows. To install a bit version of Windows on a computer with a bit version, you must reinstall Windows. This deletes all the information on the hard drive. If your operating system is not listed, HP might not currently have software or driver downloads available for your product for that operating system, or the downloads are not available in the language you have chosen.
If you have installed an operating system other than Windows, HP might not provide software or driver downloads for your operating system. Review the following options if there are no downloads listed for your operating system:. Drivers for some peripheral products cameras, printers, scanners, and so on are preinstalled in the operating system and do not require downloading a new driver.
Visit the HP Customer Support website again later to see if new downloads are available. For Linux drivers, go to hplip. For FreeDOS, go to www. HP only supports and provides drivers for operating systems for HP-branded, warranty-replaced, or factory-installed hardware that is shipped on or supported by the product.
Find drivers posted on community sites. Some drivers, such as network, video, bus controller, a. Are you looking for a driver because an error message displays? Search HP or the Internet using the exact error message. HP and its partners provide many support documents that provide known fixes for error messages.
Are you looking for a device driver because you updated Windows? You might not need a driver. Windows can find and install drivers through the plug and play process or through the Windows Update process. If Windows cannot fully recognize the name of the device, Windows lists the device as an Other device in Device Manager.
If this is the case, use the following steps. Hardware devices video, sound, network cards, and similar that were not designed for plug and play might not work in a computer that is upgraded to a newer version of Windows. If this is the case, replace the hardware device with one that is compatible with your upgraded operating system. Expand Other device. If Other device is not listed, Windows was able to identify and set up all plug and play hardware on the computer.
Right-click a name of one of the unknown devices and select Update driver. Follow the directions on the pages that open to install any available driver updates through Windows.
The name should be removed from Other devices and added to the proper category. For example, a previously unknown network card is listed in the network adapters category. If any downloads were installed, test the device to see if it is now functioning properly. Review the following descriptions of the difference between software, drivers, and firmware:. Software : Instructs your computer how to do something, such as playing a game or movie, word processing, and home finance.
Driver : A specific type of software used by the operating system such as Windows that allows a hardware device, such as a printer, sound card, or keyboard, to work. Firmware : Instructions stored on chips attached to hardware devices. It is important to know the difference between a software update and a software upgrade:.
Software update : Modifies the version of software that is on your computer, usually bugs fixes or adding minor enhancements or features.
See your browser's documentation for specific instructions. HP Customer Support. Select your model. How does HP install software and gather data? Need Windows 11 help? If there are any available updates, they begin automatically. After the updates install, restart your computer when prompted. Update specific drivers in Device Manager If a specific hardware component such as the touchpad, video display, or keyboard is not working correctly, or is missing functionality, update the component driver in Device Manager.
Restart your computer to complete the installation. Wait while HP Support Assistant analyzes the system. If prompted, restart the computer, and then close the tool. HP provides many free software and driver downloads. Note: If the operating system you want is not on the list, HP does not have drivers for that operating system. Restore or reinstall software or apps Windows Restore or reinstall a program that does not work properly or becomes infected with malware.
Find and download software and apps from Microsoft, HP, or the manufacturer's website. Restore device drivers Windows Restore or reinstall a program that does not work properly or becomes infected with malware.
Get updates from the maker of the software or hardware Learn how to get updates from the maker of the software or hardware. If you cannot find an update from HP, try the product manufacturer's website.
Note: Find information about your computer hardware from the product specifications for your computer model. Note: If you do not know your computer model name or product number, see. Frequently asked questions FAQs about software and drivers Review frequently asked questions about software and drivers.
Where can I find drivers for my business computer? Learn where to find drivers for a business computer. What if I cannot find drivers after installing a different operating system on my computer?
Find compatible drivers for all the components on your computer. How do I find the current version of the drivers or software on my computer using Windows? Note: The Driver Version displayed in the Driver tab may be presented differently by the manufacturer of the device. Let HP identify any out-of-date or missing drivers and software. Check now. The list of recommended drivers for your product has not changed since the last time you visited this page.
Search help. Tips for better search results Ensure correct spelling and spacing - Examples: "paper jam" Use product model name: - Examples: laserjet pro p, DeskJet For HP products a product number. Examples: "DeskJet paper jam", "EliteBook G3 bios update" Need help finding your product name or product number?
Loading Results. Need Windows 11 help? Product Homepage. Download and Install Assistant. Don't ask again. Ok, get started. No thanks, I will download and install manually. Solution and Diagnostic Data Collection. Change preferred operating system Select preferred operating system. If you wish to see solutions related to another OS, please select the preferred operating system and version and choose 'Change' Select an operating system and version to see available software for this product.
Is my Windows version bit or bit? I don't see my operating system. Detected operating system: Selected operating system: Select your operating system and version , Change. Two simple steps to show what drivers are available for your product. Click on the Windows search icon. It is located in the lower left-hand corner of your Windows desktop. Search for WinVer. Find your OS and version number on the popup from Microsoft.
See adjacent image as example. Use the drop down to select your Operating System version. What OS do you have?
Select your Operating System. Use the drop down to select your Operating System version and click submit. What version of OS do you have? Select your Operating System version. HP Web Product Detection. HP Web Product Detection is starting up. You will be given 2 or 3 prompts in a separate window. You must choose the 'open' or 'OK' options to continue forward. Waiting for actions to be completed. HP Support Solutions software requirement. If you don't see the dialog box prompts, it probably means you need to install our software.
Let's get you started! By choosing to install, I agree to HP's terms and conditions on data collection. Start Download. Please wait for it to finish and follow these steps to install:. Wait until the installation has finished, then click on continue. It looks like something went wrong and our tool didn't launch.
Let us detect the drivers you need for this HP PC Our automated tool will simplify the choices you have to make Detect my drivers.
Let us detect the drivers you need for this HP PC Skip the confusion of sorting through all of our drivers and let us detect only the ones you need. Detect my drivers. Learn more Continue. Show location. HP Support Solution Framework is downloading Locate the file in your browser window, and double-click to begin installing. Please wait while we find your drivers. Detection not available. Product detection timed out.
Please try again. Download list: Download selected files. Email my list. Remove all. Detection completed. Here are the drivers available for your system.
All drivers. Filter by importance.